ɋɂɋɌȿɆɕ ɉɈȾȾȿɊɀɄɂ ɄɈɆɆɍɇɂɄȺɌɂȼɇɕɏ ȾȿɃɋɌȼɂɃ ȼ.Ⱥ. ȼɢɬɬɢɯ1, Ɇ.ȼ. ɂɝɧɚɬɶɟɜ2, ɋ.ȼ. ɋɦɢɪɧɨɜ1 $ %&' 443020, (, . (, 61, % iccs@iccs.ru : +7 (846) 332-39-27, !: +7 (846) 333-27-70 2 ' # ? < – ' ' 603155, ' ', . ;. +, 25/12, % mikhail.ignatyev@gmail.com 1 Ʉɥɸɱɟɜɵɟ ɫɥɨɜɚ: ɫɚɦɨɨɪɝɚɧɢɡɚɰɢɹ, ɩɪɢɧɹɬɢɟ ɪɟɲɟɧɢɣ, ɜɡɚɢɦɨɩɨɧɢɦɚɧɢɟ, ɤɨɦɦɭɧɢɤɚɰɢɹ, ɤɨɦɦɭɧɢɤɚɬɢɜɧɵɣ ɩɪɨɰɟɫɫ, ɫɢɫɬɟɦɚ ɩɨɞɞɟɪɠɤɢ ɤɨɦɦɭɧɢɤɚɬɢɜɧɵɯ ɞɟɣɫɬɜɢɣ, ɨɧɬɨɥɨɝɢɱɟɫɤɢɟ ɦɨɞɟɥɢ ɫɢɬɭɚɰɢɣ Abstract This paper describes a new conceptual approach to the construction of information systems for artificial systems which have been formed based on the principles of self-organization. The main problem in management processes such organizations is the organization of decision-making process. In the matter of fact, there are college heterogeneous actors who are makes decisions. Here comes the problem: How to arrive at mutual understanding of the actors. To solve this problem, we propose to introduce special support tools for actor communications - Communication Actions Support System (CASS). ȼɜɟɞɟɧɢɟ 6 . + , , ! . 8 ! , , " . , , # . , , , # . , , [1]. 9 , " , ", [2]. $ !, ) , , # , . # ! !, , #, [3]. . , 1 , ɫɢɫɬɟɦɨɣ ɩɨɞɞɟɪɠɤɢ ɤɨɦɦɭɧɢɤɚɬɢɜɧɵɯ ɞɟɣɫɬɜɢɣ ((+) [4]. 369 1 Ⱦɨɫɬɢɠɟɧɢɟ ɜɡɚɢɦɨɩɨɧɢɦɚɧɢɹ ɫ ɩɪɢɦɟɧɟɧɢɟɦ ɋɉɄȾ , " # - -. - , , . ' , , « , # )» [5]. , " , 1 #. %#, , , # . . ,, ! , ) , # ! . # !, ! , , – . + , . + , , " !- . , " . ' . , , " ( ), . " , 1 . +! – , # . , !, " . < ! # . 2 , . + # ! # . ', , # ((++%), # ( ), (+ , #. 2 Ɉɧɬɨɥɨɝɢɱɟɫɤɢɣ ɩɨɞɯɨɞ ɤ ɩɨɫɬɪɨɟɧɢɸ ɋɉɄȾ (+ , # !- [6, 7]. 370 ' , 1 , # ! , " ! . . . : - [8]. + # - , # , . . , . " # , ! . < 1 ( ) , [9]. , , " , (*2() ! , 1 , , " " ) [2]. + , -, – *2( (+. Ɂɚɤɥɸɱɟɧɢɟ , , , # !! # . ɋɩɢɫɨɤ ɥɢɬɟɪɚɬɭɪɵ [1] .&. + # // ( ( «, »). 2009. :3(25). (. 22-31; 2010. :2(26). - (. 23-31. [2] .&. * // (: ( %&', 2010. [3] 9! . – 2.: %, (, 2009. [4] .&. 2 . – (. " . [5] ( 0. ( ). - 2., .6 – ?<, 2001. [6] .&., ( +.., ( (.. * ! // ! . 2009. : 5. - (. 45-53. [7] * !- ( ! ( ) / &.: .&. , -.&. ., +.. ( . // + : , XI !. (22-24 2009 ., (, %). – (: ('7 %&', 2009. - (. 28-43. [8] .&. * . // + : , V !. – (: ( %&', 2003. - (. 50-60. [9] ( (.. * // $ ( %&'. 2001. ,.3. :1. - (. 62-70. 371