ATD 2016 International Conference & Exposition The Premier Conference for TD Professionals Kuntal Pandya McElroy, PhD Regional Head of Learning, North America Ericsson since 2009 • Background includes Strategy & Marketing, Strategy Execution, Market & Risk Analysis and Business Development & Intelligence Competitive advantage & personal growth through experiential evolution The learning experience through the ages Up to 1950s Ericsson Internal | 2016-03-21 | Page 3 looking forward Trends in Collaboration and Social Driven Learning Ericsson Internal | 2016-03-21 | Page 4 Learning by generation Ericsson Internal | 2016-03-21 | Page 5 Business transformation Ericsson Internal | 2016-03-21 | Page 6 Case study classroom: Accelerating business savvy • Target Audience & Goal • • • Understanding business transformation Managing cash flow Consultative problem identification Constraints Constraints • • Customized training using real world application Success relied on peer knowledge and contribution Ericsson Internal | 2016-03-21 | Page 7 Enhance business acumen for Project Management Office employees Competence Gaps • • • Diverse workgroup Adoption of new way of working Business buy-in Solution Case study classroom: Accelerating business savvy Ericsson Internal | 2016-03-21 | Page 8 Case study online: Add-on-sales for service professionals • Target Audience & Goal • • Understanding business transformation Consultative sales skills Competence Gaps • Constraints Constraints • • Customized training using real world application Success relied on peer knowledge and contribution Ericsson Internal | 2016-03-21 | Page 9 Field Service Professionals needed to develop consultative skills to generate Add-on-Sales • • Behavioral mindset from service to sales LMS limitations for contractors Aggressive timeframe for impact Solution Case study online: Add-on-sales for services professionals Ericsson Internal | 2016-03-21 | Page 10 Your campfire story Ericsson Internal | 2016-03-21 | Page 11 Best-in-class training Ericsson Internal | 2016-03-21 | Page 12