Bikkulova Julia Female, 25 years, born on 22 July 1997 +7 (926) 4902522 gift2207@mail.ru — preferred means of communication Reside in: Moscow Citizenship: Russia, work permit at: Russia Ready to relocate, ready for business trips Desired position and salary Technical Engineer Specializations: — Analyst — Tester — Information security specialist — System administrator — Product manager Employment: full time Work schedule: full day, shift schedule, flexible schedule, remote working Desired travel time to work: any Work experience — 7 years 9 months July 2020 — till now 2 years 11 months Freelance Expert Work as an expert in solving various tasks in technical and humanitarian fields on freelance educational product exchange sites. June 2018 — till now 5 years Freelance Moscow Tutor Conducting face-to-face and remote classes in mathematics, physics, computer science and English language. March 2022 — March 2023 1 year 1 month Teleperformance Russia Group www.teleperformance.ru Business Services • Call Centers, Operations Control Services Customer Service Specialist Working with incoming requests from dealers on the English line of the BMW project, searching for suitable solutions in the knowledge database, communicating with customers in the CRM system ITSM, in chats, in calls, conducting remote sessions to help dealers implement IT solutions. During the first few months of work, rose to the position of Backup Supervisor of the BMW project and performed the following SV tasks both during the period of SV replacement and during the period of work together with SV: 1. System monitoring (quality assessment) and face-to-face control of the work of line agents. 2. Analysis of daily KPI reports. 3. Working with agents: motivational conversations, trainings on project information, error analysis, Resume updated 23 May 2023 at 13:03 setting goals as per SMART technology. 4. Communication with the German Heads. 5. Participation in calibrations together with the management team. September 2015 — June 2021 5 years 10 months IBRAE Moscow Power Industry • Nuclear Power (Power Generation, NPP) Technician Internship at the basic department at the university. Education Master 2021 Moscow Institute of Physics and Technology (State University), Moscow Department of Problems of Physics and Energetics, Problems of Safe Development of Modern Power Technologies 2019 Moscow Institute of Physics and Technology (State University), Moscow Department of Problems of Physics and Energetics, Problems of Safe Development of Modern Power Technologies Key skills Languages Skills Russian — Native English — C1 — Advanced Spanish — B1 — Intermediate Pascal Python Presentation skills Fortran MS Office Organization Skills Analytical skills Training Business English Avaya Call Management Systems CRM Customer Support Multitasking Sales Skills QA ITSM Client management Personnel management Driving experience Driver's license category B Further information About me Punctual, responsible, hardworking. Tend to constantly acquire new skills and develop myself. Easily and quickly teachable. Have willingness to grow and develop. Organizational, communication and presentation skills. Ability to work in a team. Ability to work in multitasking mode. Work experience as a technical support engineer, team supervisor, trainer, QA engineer. Experience in organizing and conducting various online and offline events for University: Olympiads, conferences, meetings. Work experience as a tutor in exact sciences and languages. Work experience as a freelancer on educational services exchange sites (average rating 5.0; more Bikkulova Julia • Resume updated 23 May 2023 at 13:03 than 1000 positive customer feedbacks). Links to work profiles with customer reviews: https://a24.biz/authors/2658516/ https://vsesdal.com/user/1240163/yuliya https://sdelau-uroki.ru/main/user/85930/ https://profi.ru/profile/BikkulovaUI/ English Language: Advanced level (C1) Spanish Language: Nivel Pre-Intermedio (B1). Confident PC user: MS Office (Word, Excel, Power Point). Programming at the basic level: Python, Pascal, Fortran. Bikkulova Julia • Resume updated 23 May 2023 at 13:03
