program engl

FACULTY OF BUSINESS AND MANAGEMENT
DEGREE: Bachelor
PROGRAM OF STUDENTS’ FAMILIARIZATION PRACTICE ON
CRUISE MANAGEMENT
SYLLABUS
Title of course:
Program of students’ familiarization practice on Cruise Management
12 days
Duration
Status of the course:
The practice is optional activity for students of Business and Management
Faculty
Responsible
department
The aim of the
practice:
Faculty of Business and Management
 prepare students for work in international cruise industry (marketing
aspects);

learn the process of creating the cruise product in tourist company;
 familiarize with the features of port departments activity on preparing of
cruise ship for sailing;

learn the internal structure of cruise ship;
 familiarize with organizational structure and management processes of
cruise ship divisions;
 research the structure and processes of restaurant and hotel divisions of
cruise ship;

gain skills of work with personnel of different divisions of cruise ship;

learn safety technology and ecology control system on cruise ship;
 familiarize with information technology used in the management of cruise
ship.
Schedule of Practice
Content and tasks of
practice:
Days
Day 1
Title
1. The features of
organization of cruise
tour.
Tasks
1. Learn marketing
aspects of creating of
services package of
cruise tour.
2. Define the main
marketing tools in cruise
tourism.
Day 2.
2. The structure of cruise
ship.
1. Familiarize with
technological structure of
cruise ship.
2. Learn the main
processes of coordination
and functions of cruise
ship divisions.
3. Define the main
components of cruise
ships infrastructure.
Day 3
3. Preparing of cruise
ship for sailing.
1. Learn the technology
of passengers’
accommodation on
cruise ship. Interaction
and functions of port
services and divisions.
2. Learn the technology
of loading and unloading
works on cruise ship.
3. The features of freight
forwarding and logistics
on cruise ships.
4. The safety technology
in process of preparing
cruise ship for sailing.
Day 4.
4. Organizational
structure of cruise ship
management.
1. Familiarize with the
organizational structure
of cruise ship
management and define
its type.
2. Learn functions of
cruise ship management.
3. Designing the scheme
of management system
of cruise ship.
Day 5.
5. Organization of
different divisions on
cruise ship.
1. Familiarize with the
organizational structure
and functions of
passengers’
accommodation services
on cruise ship.
2. The structure and
functions of
accommodation services
personnel.
3. Complete tasks under
the supervision of curator
on board.
Day 6.
6. Restaurant and
everyday services at
cruise ship.
1. Learn the
organizational structure
and functions of
restaurant services
division on cruise ship.
2. The structure of
restaurant services
personnel.
3. The main functions
and structure of everyday
services division on
cruise ship.
4. Complete tasks under
the supervision of curator
on board.
Day 7
7. Human resource
management on cruise
ship.
1. Familiarize with the
process of staff
recruitment on cruise
ship.
2. Learn the features of
motivation and
development of cruise
ship personnel.
3. Define the main
functions of HR
management on cruise
ship.
4. Complete tasks under
the supervision of curator
on board.
Day 8
8. Safety system and
ecology control on cruise
ship.
1. Familiarize with the
main aspects of safety
system on cruise ship.
2. The safety regulations
on cruise ship.
3. The system of ecology
safety on cruise ship.
4. Complete tasks under
the supervision of curator
on board.
Day 9
9. Event and excursion
management on cruise
ship.
1. Familiarize with the
features of event
management on cruise
ship.
2. Learn the specifics of
creating and providing of
excursion program for
tourists.
3. Take part in excursion
program.
4. Complete tasks under
the supervision of curator
on board.
Day 10
10. The practice in
different divisions of
cruise ship.
Complete tasks under the
supervision of curator on
board.
Day 11
11. The practice in
different divisions of
cruise ship.
Preparing the report on
practice.
Day 12
12. Completion of
practice. Conclusions.
Meeting with the
organizers. Discussing of
results.
Presentation of practice
report.
The results of
practice:






In case of successful completion of the program of practice students will be
able to:
use technical and interpersonal skills and knowledge for the development
and evaluation of theoretical and practical solutions of complex problems in
key areas of cruise ships management;
use principles and practices of hotel services management on cruise ship;
identify and appropriately respond to the problems arising in the operation
of services in a cruise ship;
evaluate and apply in the context of cruise management, relevant theories
and concepts of the main areas of management, such as human resources
management, hospitality management, business communications;
use in practice the skills of organizing of forwarding and logistics on a
cruise ship;
analyze and evaluate the defining characteristics of hospitality on a cruise
ship.
Knowledge
Ability to
Ability to
Communication
Ability to
and
apply
draw
Skills
learn
understanding
knowledge in
conclusions
Values
+
Methods of
assessment of
knowledge:
+
+
+
+
branch
common
branch
common
branch
common
branch
common
branch
common
branch
common
practice
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Upon completion of the program students receive a certificate.
The main components of assessment for certification are:
- student has completed all stages of program, as evidenced by the conclusion of the
supervisor of the practice;
- student has prepare a report on the practice;
- student has made a presentation of a report on the practice.