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ERR LIST 3000 New -20190704

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NICE 3000+ (MCTC-MCB-C-SJ)
Fault Code
Err02
Name
Over current
during
acceleration
Possible Causes
The main circuit output is grounded or short
circuited.
Motor auto-tuning is performed improperly.
The encoder signal is incorrect.
Err03
Over current
during
deceleration
Solution
Check the contactors:
a. Check whether the RUN contactor at the controller output
side is normal.
Check motor cables:
Motor auto-tuning is performed improperly.
a. Check whether the motor cables have damaged jacket,
possibly short circuited to ground, and connected securely.
The encoder signal is incorrect.
5A
b. Check whether the shorting PMSM stator contactor
causes short circuit at the controller output side.
The main circuit output is grounded or short
circuited.
The deceleration rate is too short.
Level
5A
b. Check insulation of motor power terminals, and check
whether the motor winding is short circuited or grounded.
Check motor parameters:
Err04
Over current
at constant
speed
The main circuit output is grounded or short
circuited.
a. Check whether motor parameters comply with the
nameplate.
Motor auto-tuning is performed properly.
b. Perform motor auto-tuning again.
The encoder is seriously interfered with.
Check the encoder:
a. Check whether encoder pulses per revolution (PPR) is set
5A
Fault Code
Name
Possible Causes
Solution
Level
correctly.
b. Check whether the encoder signal is interfered with,
whether the encoder cable runs through the duct
independently, whether the cable is too long, and whether the
shield is grounded at one end.
c. Check whether the encoder is installed reliably, whether
the rotating shaft is connected to the motor shaft reliably by
observing whether the encoder is stable during normal-speed
running.
d. Check whether the encoder wirings are correct. For
asynchronous motor, perform SVC and compare the current
to judge whether the encoder works properly.
The input voltage is too high.
Err05
Overvoltage
during
acceleration
The regeneration power of the motor is too high.
The braking resistance is too large, or the braking
unit fails.
The acceleration rate is too short.
Err06
Overvoltage
during
The input voltage is too high.
The braking resistance is too large, or the braking
Check whether the input voltage is too high. Observe
whether the bus voltage is too high (normal: 540–580 V for
380 voltage input).
Check for the balance coefficient.
Check whether the bus voltage rises too quickly during
running. If yes, the brake resistor does not work or its model
is improper:
a. Check whether the cable connecting the brake resistor is
damaged, whether the cooper wire touches the ground, and
5A
5A
Fault Code
Name
deceleration
Possible Causes
unit fails.
The deceleration rate is too short.
Err07
Overvoltage
at constant
speed
Err08
Maintenance
notification
period
reached
The input voltage is too high.
The braking resistance is too large, or the braking
unit fails.
The elevator is not maintained within the
notification period.
Instantaneous power failure occurs on the input
power supply.
Err09
Undervoltage
The input voltage is too low.
The drive control board fails.
Solution
whether the connection is reliable.
b. Check whether the resistance is proper comparing with
brake resistor nameplate.
c. If a braking unit is used, check whether the braking unit
works properly and whether the model is proper.
If the resistance of the brake resistor is proper and
overvoltage occurs each time when the elevator reaches the
target speed, decrease the values of F2-01 or F2-04 to
reduce the curve following error and prevent overvoltage due
to system overshoot.
Check whether the acceleration/deceleration rate is too short
when Err05 and Err06 is reported.
Level
5A
Power-off and maintain the elevator.
Disable the maintenance notification function by setting
F9-13 to 0.
Contact us or our agent directly.
5A
Check whether the external power voltage is too low.
Check whether the power fails during running.
Check whether wiring of all power input cables is secure.
Contact us or our agent directly.
5A
Fault Code
Err10
Name
Controller
overload
Possible Causes
Solution
Level
Eliminate mechanical problems:
This fault is reported generally when the controller a. Check whether the brake is released, and whether the
runs at the current higher than the rated value for a brake power supply is normal.
b. Check whether the balance coefficient is proper.
long time. The causes include:
c. Check whether the guide shoes are too tight.
The mechanical resistance is too large.
Check the motor auto-tuning result:
a. Check whether the encoder feedback signal and
The balance coefficient is improper.
parameter setting are correct, and whether the initial angle of
The encoder feedback signal is abnormal.
the encoder for the PMSM is correct.
b. Check the motor parameter setting and perform motor
Motor auto-tuning is not performed properly (the
elevator running current is higher than the normal auto-tuning again.
If this fault is reported when the slip experiment is carried on,
in this case).
perform the slip experiment by using the function set in
F3-24.
4A
FC-02 is set improperly.
Err11
Motor
overload
The mechanical resistance is too large.
The balance coefficient is improper.
Err12
The power input phases are not symmetric.
Power supply
phase loss
The drive control board fails.
Restore FC-02 to the default value.
Refer to the solution of Err10.
3A
Check whether the three phases of power supply are
balanced and whether the power voltage is normal. If not,
adjust the power supply.
Contact us or our agent directly.
4A
Fault Code
Err13
Name
Possible Causes
Power output The output wiring of the main circuit is loose.
phase loss
The motor is damaged.
The ambient temperature is too high.
Err14
Module
overheat
The fan is damaged.
The air filter is clogged.
Err15
Err16
Output
abnormal
Current
control fault
Braking (resistor) short occurs on the output side.
The RUN contactor is abnormal.
Subcodes 1, 2: The current deviation is too large.
Subcode 3: The speed deviation is too large.
Solution
Level
Check whether the motor wiring is secure.
Check whether the RUN contactor on the output side is
normal.
Eliminate the motor fault.
4A
Lower the ambient temperature.
Clear the air filter.
Replace the damaged fan.
Check whether the installation clearance of the controller
satisfies the requirement.
5A
Check that wiring of the brake resistor and braking unit is
correct, without short circuit.
Check whether the main contactor works properly and
whether there is arch or stuck problem.
Contact us or our agent directly.
5A
Subcodes 1, 2:
a. Check whether the input voltage is low (often in temporary
power supply).
b. Check whether cable connection between the controller
and the motor is secure.
c. Check whether the RUN contactor works properly.
Subcode 3:
a. Check the circuit of the encoder:
5A
Fault Code
Name
Possible Causes
Solution
Level
Check whether encoder pulses per revolution (PPR) is set
correctly.
Check whether the encoder signal is interfered with, whether
the encoder cable runs through the duct independently,
whether the cable is too long, and whether the shield is
grounded at one end.
Check whether the encoder is installed reliably, whether the
rotating shaft is connected to the motor shaft reliably by
observing whether the encoder is stable during normal-speed
running.
b. Check whether the motor parameters are correct, and
perform motor auto-tuning again.
c. Increase the torque upper limit in F2-08.
Err17
Encoder
interference
during motor
auto-tuning
Subcode 1: Reserved.
Subcode 2: The SIN/COS encoder signal is
abnormal.
Subcode 2:
a. Serious interference exists in the C, D, and Z signals of the
SIN/COS encoder. Check whether the encoder c cable is laid
separately from the power cables, and whether system
grounding is reliable.
b. Check whether the PG card is wired correctly.
Subcode 3: The UVW encoder signal is abnormal. Subcode 3:
a. Serious interference exists in the U, V, and W signals of
the UVW encoder. Check whether the encoder c cable is laid
separately from the power cables, and whether system
5A
Fault Code
Name
Possible Causes
Solution
Level
grounding is reliable.
b. Check whether the PG card is wired correctly.
Err18
Current
The drive control board fails.
detection fault
Contact us or our agent directly.
5A
Subcodes 1, 5, 6:
Check the motor wiring and whether phase loss occurs on
the contactor at the output side.
Subcode 1: Learning the stator resistance fails.
Err19
Motor
auto-tuning
fault
Subcode 11:
Subcodes 5, 6: Learning the magnetic pole position At angle-free motor auto-tuning, the power is cut off when the
motor rotary displacement is too small, and this fault is
fails.
reported at direct running upon power-on again. To rectify the
Subcode 8: Reserved.
fault, perform angle-free motor auto-tuning again and make
Subcode 11: Saving the angle fails at synchronous the motor runs for consecutive three revolutions.
motor angle-free auto-tuning.
Subcode 101:
Subcodes 101, 102: Motor auto-tuning fails.
Synchronous motor with-load auto-tuning times out.
Check that encoder wiring is correct, or replace the PG card
and perform motor auto-tuning again.
Subcode 102:
5A
Fault Code
Name
Possible Causes
Solution
Level
Motor auto-tuning times out in operation panel control mode.
Check that encoder wiring is correct, or replace the PG card
and perform motor auto-tuning again.
Subcode 1:The encoder signal is not detected
during synchronous motor no-load auto-tuning.
Subcode 2: Reserved.
Subcode 3: The phase sequence of the motor is
incorrect.
Err20
Speed
feedback
incorrect
Subcode 4: Z signal cannot be detected during
synchronous motor auto-tuning.
Subcode 5: The cables of the SIN/COS encoder
break.
Subcode 1, 4, 5, 7:
a. Check whether the encoder signal circuit is normal.
b. Check whether the PG card is normal.
Subcode 3: Exchange any two phases of the motor UVW
cables.
Subcode 9:
a. The angle of the synchronous motor is abnormal. Perform
motor auto-tuning again.
Subcode 8: Reserved
b. The speed loop proportional gain is small or integral time
is large. Increase the proportional gain or decrease the
integral time properly.
Subcode 9: The speed deviation is too large.
Subcode 12:
Subcode 10, 11: Reserved.
a. Check whether the brake has been released.
Subcode 12: The encoder AB signals are lost at
startup.
b. Check whether AB signal cables of the encoder break.
Subcode 7: The cables of the UVW encoder break.
c. If the motor cannot be started at the slip experiment,
5A
Fault Code
Name
Possible Causes
Solution
Subcode 13: The encoder AB signals are lost
during running.
perform the slip experiment by using the function set in
F3-24.
Subcodes 14–18: Reserved.
Subcode 13:
Subcode 19: The signals of the SIN/COS encoder
are seriously interfered with during running.
AB signals of the encoder become loss suddenly. Check
whether encoder wiring is correct, whether strong
interference exists, or the motor is stuck due to sudden
power failure of the brake during running.
Subcode 55: The signals of the SIN/COS encoder
are seriously interfered with or CD signals are
incorrect during motor auto-tuning.
Level
Subcode 19:
The encoder analog signals are seriously interfered with
during motor running, or encoder signals are in poor contact.
You need to check the encoder circuit.
Subcode 55:
The encoder analog signals are seriously interfered with
during motor auto-tuning, or encoder CD signals are in wrong
sequence.
Subcode 101: The leveling signal is stuck.
Err22
Leveling
signal
abnormal
Subcodes 101, 102:
Subcode 102: The leveling signal is lost.
Check whether the leveling and door zone sensors work
Subcode 103: The leveling position deviation is too properly.
large in elevator auto-running state.
Check the installation verticality and depth of the leveling
1A
Fault Code
Name
Possible Causes
Solution
Level
plates.
Check the leveling signal input points of the MCB.
Subcode 103:
Check whether the steel rope slips.
Err23
Motor short
circuit to
ground
Short circuit to ground exists on the motor side.
Check whether short circuit to ground exists on the motor
side.
5A
Subcode 101:
Err24
RTC clock
fault
Subcode 101: The RTC clock information of the
MCB is abnormal.
Replace the clock battery.
3B
Replace the MCB.
Err25
Storage data
abnormal
Subcodes 101, 102:
Subcodes 101, 102:
The storage data of the MCB is abnormal.
Contact us or our agent directly.
Err26
Earthquake
signal
Subcode 101: The earthquake signal is active and Subcode 101: Check that the earthquake signal is consistent
the duration exceeds 2s.
with the parameter setting (NC, NO) of the MCB.
4A
3B
Fault Code
Name
Possible Causes
Solution
Level
Subcode 101:
Err29
Shorting
PMSM stator
contactor
feedback
abnormal
Subcode 101: Feedback of the shorting PMSM
stator contactor is abnormal.
Check that the signal feature (NO, NC) of the feedback
contact on the contactor is correct.
Check that the contactor and corresponding feedback
contact act correctly.
5A
Check the coil circuit of the shorting PMSM stator contactor.
Subcodes 101, 102:
Check whether the leveling signal cables are connected
reliably and whether the signal copper wires may touch the
In the normal-speed running or re-leveling running ground or be short circuited with other signal cables.
mode, the running time is larger than the smaller of
Check whether the distance between two floors is too large
F9-02 and (FA-38 + 10), but the leveling signal has
or the re-leveling time set in F3-21 is too short, causing over
no change.
long re-leveling running time.
Subcodes 101, 102:
Err30
Elevator
position
abnormal
4A
Check whether signal loss exists in the encoder circuits.
Err33
Elevator
speed
abnormal
Subcode 101: The detected running speed during
normal-speed running exceeds the limit.
Subcode 102: The speed exceeds the limit during
inspection or shaft auto-tuning.
Subcode 103: The speed exceeds the limit in
Subcode 101:
Check whether the parameter setting and wiring of the
encoder are correct.
Check the setting of motor nameplate parameters. Perform
5A
Fault Code
Name
Possible Causes
Solution
shorting stator braking mode.
motor auto-tuning again.
Subcode 104: The speed exceeds the limit during
emergency running.
Subcode 102: Attempt to decrease the inspection speed or
perform motor auto-tuning again.
Level
Subcode 103: Check whether the shorting PMSM stator
Subcode 105: The emergency running time
protection function is enabled (set in Bit8 of F6-45), function is enabled.
and the running time exceeds 50s, causing the
Subcodes 104, 105:
timeout fault.
Check whether the emergency power capacity meets the
requirements.
Check whether the emergency running speed is set properly.
Err34
Err35
Logic fault
Shaft
auto-tuning
data
abnormal
Logic of the MCB is abnormal.
Contact us or our agent directly to replace the MCB.
Subcode 101: When shaft auto-tuning is started,
the elevator is not at the bottom floor or the down
slow-down switch is invalid,
Handling at inspection-speed commissioning:
Subcode 102: The system is not in the inspection
state (inspection switch not turned on) when shaft
auto-tuning is performed.
Err35 (subcode 103) is reported at each power-on because
shaft auto-tuning is not performed before inspection-speed
commissioning. This fault does not affect inspection-speed
commissioning and you can hide the fault directly on the
operation panel.
Subcode 103: It is judged upon power-on that shaft Handling at normal-speed commissioning and running:
auto-tuning is not performed.
Subcode 101: Check that the down slow-down switch is
Subcodes 104, 113, 114: In distance control mode, valid, and that F4-01 (Current floor) is set to the bottom floor
5A
4C
Fault Code
Name
Possible Causes
Solution
it is judged at running startup that shaft auto-tuning number.
is not performed.
Subcode 102: Check that the inspection switch is turned to
Subcode 105: The elevator running direction and
inspection state.
the pulse change are inconsistent.
Subcodes 103, 104, 113, 114: Perform shat auto-tuning
Subcodes 106, 107, 109: The plate pulse length
again.
sensed at up/down leveling is abnormal.
Subcode 105: Check whether the elevator running direction
Subcodes 108, 110: No leveling signal is received is consistent with the pulse change in F4-03: F4-03 increases
within 45s continuous running.
in up direction and decreases in down direction. If not,
change the value of F2-10 to ensure consistency.
Subcodes 111, 115: The stored floor height is
smaller than 50 cm.
Subcode 106, 107, 109:
Subcode 112: The floor when auto-tuning is
completed is not the top floor.
Check that NO/NC state of the leveling sensor is set
correctly.
Check whether the leveling plates are inserted properly and
whether there is strong power interference if the leveling
sensor signal blinks.
Check whether the leveling plate is too long for the
asynchronous motor.
Subcodes 108, 110:
Check whether wiring of the leveling sensor is correct.
Level
Fault Code
Name
Possible Causes
Solution
Level
Check whether the floor distance is too large, causing
running time-out. Increase the speed set in F3-11 and
perform shaft auto-tuning again to ensure that learning the
floors can be completed within 45s.
Subcodes 111, 115: Enable the super short floor function if
the floor distance is less than 50 cm. If the floor distance is
normal, check installation of the leveling plate for this floor
and check the sensor.
Subcode 112: Check whether the setting of F6-00 (Top floor
of the elevator) is smaller than the actual condition.
Subcode 101: The feedback of the RUN contactor
is active, but the contactor has no output.
Err36
RUN
contactor
feedback
abnormal
Subcode 102: The controller outputs the RUN
signal but receives no RUN feedback.
Subcode 103: The startup current of the
asynchronous motor is too small.
Subcode 104: When both feedback signals of the
RUN contactor are enabled, their states are
inconsistent.
Subcodes 101, 102, 104:
Check whether the feedback contact of the contactor acts
properly.
Check the signal feature (NO, NC) of the feedback contact.
Subcode 103:
Check whether the output cables UVW of the controller are
connected properly.
Check whether the control circuit of the RUN contactor coil is
normal.
5A
Fault Code
Name
Possible Causes
Solution
Level
Subcode 101:
Subcode 101: The output of the brake contactor is
Check whether the brake contactor opens and closes
inconsistent with the feedback.
properly.
Subcode 102: When both feedback signals of the
Check that the signal feature (NO, NC) of the feedback
brake contactor are enabled, their states are
contact on the brake contactor is set correctly.
inconsistent.
Check whether the feedback circuit of the brake contactor is
Subcode 103: The output of the brake contactor is
normal.
inconsistent with the brake travel switch 1
feedback.
Subcode 102:
Err37
Brake
contactor
feedback
abnormal
Subcode 104: When both feedback signals of
brake travel switch 1 are enabled, their states are
inconsistent.
Subcode 105: The brake contactor feedback is
valid before the brake contactor opens.
a. Check whether the signal feature (NO, NC) of the
multi-way contacts is set correctly.
b. Check whether the states of the multi-way feedback
contacts are consistent.
Subcode 103, 105:
Subcode 106: The output of the brake contactor is
a. Check whether the signal feature (NO, NC) of the brake
inconsistent with the brake travel switch 2
travel switch 1/2 feedback is set correctly.
feedback.
b. Check whether the circuit of the brake travel switch 1/2
Subcode 107: When both feedback signal of brake
feedback is normal.
travel switch 2 are enabled, their states are
inconsistent.
Subcode 104, 107:
a. Check whether the signal feature (NO, NC) of the brake
5A
Fault Code
Name
Possible Causes
Solution
Level
travel switch 1/2 feedback is set correctly.
b. Check whether the states of the multi-way feedback
contacts are consistent.
Subcode 105:
Check whether the feedback contact of the brake contactor
mal-functions.
Subcode 101: The pulses in F4-03 does not
change within the time threshold in of F1-13.
Err38
Encoder
signal
abnormal
Check whether the brake works properly.
F4-03 increases in down direction.
Subcodes 102, 103:
Subcode 103:
Check whether parameter setting and wiring of the encoder
are correct.
Subcode 104:
The SVC is used in distance control mode.
Motor
overheat
Check whether the encoder is used correctly.
Subcode 102:
F4-03 decreases in up direction.
Err39
Subcode 101:
Subcode 101: The motor overheat relay input
remains valid for a certain time.
5A
Subcode 104:
Set F0-00 (Control mode) to 1 (Closed-loop vector control) in
distance control mode.
Subcode 101:
Check whether the parameter setting (NO, NC) is correct.
3A
Fault Code
Name
Possible Causes
Solution
Level
Check whether the thermal protection relay socket is normal.
Check whether the motor is used properly and whether it is
damaged.
Improve cooling conditions of the motor.
Err40
Reserved
-
-
-
Subcode 101:
Check the safety circuit switches and their states.
Err41
Safety circuit Subcode 101: The safety circuit signal becomes
disconnected OFF.
Check whether the external power supply is normal.
5A
Check whether the safety circuit contactor acts properly.
Confirm the signal feature (NO, NC) of the feedback contact
of the safety circuit contactor.
Subcodes 101, 102:
Err42
Door lock
Check whether the hall door lock and the car door lock are in
disconnected Subcodes 101, 102: The door lock circuit feedback
good contact.
during
is invalid during the elevator running.
running
Check whether the door lock contactor acts properly.
Check the signal feature (NO, NC) of the feedback contact
5A
Fault Code
Name
Possible Causes
Solution
Level
on the door lock contactor.
Check whether the external power supply is normal.
Subcode 101:
Check the signal feature (NO, NC) of the up limit switch.
Err43
Up limit signal Subcode 101: The up limit switch acts when the
abnormal
elevator is running in the up direction.
Check whether the up limit switch is in good contact.
4C
Check whether the limit switch is installed at a relatively low
position and acts even when the elevator arrives at the
terminal floor normally.
Subcode 101:
Err44
Down limit
signal
abnormal
Err45
Slow-down
switch
abnormal
Check the signal feature (NO, NC) of the down limit switch.
Subcode 101: The down limit switch acts when the Check whether the down limit switch is in good contact.
elevator is running in the down direction.
Check whether the limit switch is installed at a relatively high
position and thus acts even when the elevator arrives at the
terminal floor normally.
Subcode 101: The down slow-down distance is
insufficient during shaft auto-tuning.
Subcode 102: The up slow-down distance is
4C
Subcodes 101 to 103:
Check whether the up slow-down switch and the down
slow-down switch are in good contact.
4B
Fault Code
Name
Possible Causes
insufficient during shaft auto-tuning.
Subcode 103: The slow-down switch is stuck or
abnormal during normal running.
Solution
Level
Check the signal feature (NO, NC) of the up slow-down
switch and the down slow-down switch.
Ensure that the obtained slow-down distance satisfies the
slow-down requirement at the elevator speed.
Subcode 101: The leveling signal is inactive during
re-leveling.
Subcode 101: Check whether the leveling signal is normal.
Subcode 102: The re-leveling running speed
exceeds 0.1 m/s.
Err46
Re-leveling
abnormal
Subcode 103: At startup of normal-speed running,
the re-leveling state is valid and there is shorting
door lock circuit feedback..
Subcode 102: Check whether the encoder is used properly.
Subcodes 103, 104:
Check whether the signal of the leveling sensor is normal.
2B
Check the signal feature (NO, NC) of the feedback contact
Subcode 104: During re-leveling, no shorting door on the shorting door lock circuit contactor, and check the
lock circuit feedback or door lock signal is received relay and wiring of the SCB-A board.
2s after shorting door lock circuit output.
Err47
Subcode 101: During re-leveling or pre-open
Shorting door running, the shorting door lock circuit contactor
outputs for continuous 2s, but the feedback is
lock circuit
invalid and the door lock is disconnected.
contactor
abnormal
Subcode 102: During re-leveling or pre-open
running, the shorting door lock circuit contactor has
Subcodes 101, 102:
Check the signal feature (NO, NC) of the feedback contact
on the shorting door lock circuit contactor.
Check whether the shorting door lock circuit contactor acts
properly.
2B
Fault Code
Name
Possible Causes
Solution
no output, but the feedback is valid for continuous
2s.
Subcode 103: Check whether the leveling and re-leveling
signals are normal.
Subcode 103: During re-leveling or pre-open
running, the output time of the shorting door lock
circuit contactor is larger than 15s.
Check whether the re-leveling speed is set too low.
Level
Subcode 101:
Err48
Err49
Door open
fault
Door close
fault
Subcode 101: The consecutive times that the door Check whether the door machine system works properly.
does not open to the limit reaches the setting in
Check whether the CTB output is normal.
Fb-09.
Check whether the door open limit signal and door lock
signal are normal.
Subcode 101: The consecutive times that the door Subcode 101:
does not open to the limit reaches the setting in
Check whether the door machine system works properly.
Fb-09.
Check whether the CTB output is normal.
5A
5A
Check whether the door close limit signal and door lock signal
are normal.
Err50
Consecutive
Subcode 101:
loss of
leveling signal Leveling signal stuck is detected for three
Subcodes 101, 102:
5A
Check whether the leveling and door zone sensors work
Fault Code
Name
Possible Causes
Solution
consecutive times.
properly.
Subcode 102:
Check the installation verticality and depth of the leveling
plates.
Leveling signal loss is detected for three
consecutive times.
Level
Check the leveling signal input points of the MCB.
Check whether the steel rope slips.
Handling at inspection-speed commissioning:
This fault does not affect inspection-speed commissioning
and you can hide the fault directly on the operation panel.
Handling at normal-speed commissioning and running:
Err51
CAN
Subcode 101: Feedback data of CANBUS
communicatio
communication with the CTB remains incorrect.
n abnormal
Subcode 101:
Check the communication cable connection.
1A
Check the power supply of the CTB.
Check whether the 24 V power supply of the controller is
normal.
Check whether there is strong-power interference on
communication.
Err52
HCB
Subcode 101: Feedback data of Modbus
communicatio
Handling at inspection-speed commissioning:
1A
Fault Code
Name
n abnormal
Possible Causes
communication with the HCB remains incorrect.
Solution
Level
This fault does not affect inspection-speed commissioning
and you can hide the fault directly on the operation panel.
Handling at normal-speed commissioning and running:
Subcode 101:
Check the communication cable connection.
Check whether the 24 V power supply of the controller is
normal.
Check whether the HCB addresses are repeated.
Check whether there is strong-power interference on
communication.
Subcode 101: The door lock feedback signal
remains active 3s after door open output.
Err53
Door lock
fault
Subcode 101:
Check whether the door lock circuit is normal.
Subcode 102: The states of the door lock multi-way Check whether the feedback contact of the door lock
feedback contacts are inconsistent 3s after door
contactor acts properly.
open output.
Check whether the system receives the door open limit
Subcode 103: Reserved.
signal when the door lock signal is valid.
Subcode 104: The higher-voltage and low-voltage
door lock signals are inconsistent.
Subcode 102:
Check whether when the hall door lock signal and the car
5A
Fault Code
Name
Possible Causes
Solution
Level
door lock signal are detected separately, the detected states
of the hall door locks and car door lock are inconsistent.
Subcode 104:
When the higher-voltage and low-voltage door lock signals
are detected at the same time, the time when the MCB
receives the two signals has a deviation of above 1.5s. This
causes system protection.
This subcode is reset at power-off and power-on again.
Err54
Overcurrent
at inspection
startup
Subcode 101: reserved
Subcode 102:
Subcode 102:
Reduce the load
5A
The current at startup for inspection exceeds 120% Change Bit1 of FC-00 to 1 to cancel the startup current
of the rated current.
detection function.
Err55
Stop at
another
landing floor
Subcode 101: During automatic running of the
elevator, the door open limit is not received within
the time threshold in Fb-06.
Subcode 101: Check the door open limit signal at the present
floor.
1A
Err57
Serial
peripheral
interface
Subcodes 101, 102: The SPI communication is
abnormal. No correct data is received with 2s of
DSP communication.
Subcodes 101, 102: Check the wiring between the control
board and the drive board.
5A
Fault Code
Name
Possible Causes
(SPI)
Subcode 103: The MCB does not match the AC
communicatio drive.
n abnormal
Err58
Solution
Level
Subcode 103: Contact us or our agent directly.
Subcodes 101, 102:
Subcode 101: The up slow-down switch and down
Check whether the signal feature (NO, NC) of the slow-down
Shaft position slow-down switch are disconnected
switches and limit switches are consistent with the parameter
simultaneously.
switches
setting of the MCB.
abnormal
Subcode 102: The up limit feedback and down limit
Check whether malfunction of the slow-down switches and
feedback are disconnected simultaneously.
limit switches exists.
4B
Subcode 101:
Subcode 101:
Err62
Analog input
cable broken
Check whether F5-36 is set correctly.
The current car load (F8-05) is smaller than the car
Check whether the analog input cable of the CTB or MCB is
no-load load (F8-06) and the deviation is larger
connected incorrectly or broken.
than the threshold.
Adjust the load cell switch function.
1A
Check the level switch and brake
Err65
UCMP fault
Unintended car movement protection
It can be canceled by set below parameters according FA-05.
1. FA‐05=16.00 F05.0* L**.**
1A
Fault Code
Name
Possible Causes
Solution
Level
Set A1‐08 bi7=1;
2. FA‐05=20.04 F05.0* L**.**
Set FJ‐00=01320, then set FJ‐02 bit12=1;
3. FA‐05=20.04 F05.5* L**.**
Set FJ‐00=01320, then set FJ‐02 bit12=1.
It only mandatory in China and can be canceled by set below
parameters according FA-05.
Err66
Brake force
test failed
1. FA‐05=16.00 F05.0* L**.** except 16.00 F05.02 L**.**
Set A1‐08 bi6=1; set F2‐38=30.
In the normal mode, the brake force test failed
2. FA‐05=16.00 F05.02 L**.**
Set A1‐10 bit13=1, then set A1‐08 bi6=1; set F2‐38=30.
1A
3. FA‐05=20.04 F05.0* L**.**
Set FJ‐00=01320, then set FJ‐03 bit3=1; set F2‐38=30
4. FA‐05=20.04 F05.5* L**.**
Set FJ‐00=01320, then set FJ‐03 bit3=1; set F2‐33=30
Err80
Shaft
protection
(Only for
Russia)
Subcode 101:
Landing door lock open when cabinet not at the
floor.
When lift in normal mode, as long as one landing
door lock is not closed monitored by landing
display board, E80 will happen.
Subcode 101:
All landing door lock connect to JP2:2,3 (JP1:3, 4 if HCB-D2
or HCB-Y1 board) of landing display boards. Only in
inspection mode, after all landing door locks closed except
current floor where car is, E80 will reset automatically.
1A
Fault Code
Err81
Name
Safety
window open
(Only for
Russia)
Possible Causes
Solution
Level
Subcode 101:
Subcode 101:
Car top safety window switch open
Only in inspection mode, recover the switch which connect to
CCB-A: JP22 or CCB-B: JP37.
It isn't detected in fire phase 2.
Fault Err41 is not recorded in the elevator stop state.
Fault Err42 is reset automatically when the door lock circuit is shorted or 1s after the fault occurs in the door zone.
If faults Err51, Err52, and E57 persist, they are recorded once every one hour.
1A
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