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© 2013 Avaya Inc. All rights reserved.
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Полнофункциональное (Full Stack) решение для
предприятия размером до 3000 абонентов
Avaya IP Office Platform
•
•
•
IP 500 V2
IP Office Server Edition
IP Office Select
Contact Center
•
•
Collaboration/Video
•
IP Office Contact Center
Contact Center Select
(Avaya XT Embedded Server for IP
Office, Avaya XT Endpoint with
Embedded Server for IP Office)
Mobility
•
•
Avaya one-X® Mobile
Avaya Flare® Experience
UC, Mobility
and Voice
Networking
Security
•
•
Avaya Video Collaboration
Solution for IP Office
•
•
•
Avaya SBCE
Avaya Identity Engine
Avaya ERS 3500 Series
Avaya ERS 4800 Series
Avaya 9100 WLAN
Services
© 2013 Avaya Inc. All rights reserved.
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Сегодня: разворачивает решение емкостью до
3000 абонентов в центральном офисе
IP Office Manager
Call Sever,
Applications,
Management,
Licensing
 Deploy as All-in-One Communication
Solution (IPT+VM+AA+UC+CR)
IPO Primary Server
 Integrated UC capabilities
PSTN /
PRI
IPO500v2 Trunk Gateway
 Centralized Management
 Centralized Licensing
 Investment Protection
© 2013 Avaya Inc. All rights reserved.
3
Завтра: расширяемся на 150 филиалов
IP Office Manager
Call Sever,
Applications,
Management,
Licensing
 Deploy Branch Gateways
 Add Licenses on HO System
 Protect Investment
IPO Primary Server
PSTN /
PRI
IPO500v2 Trunk Gateway
Head Office
© 2013 Avaya Inc. All rights reserved.
IPO500v2 Trunk Gateway
PSTN /
PRI
Distributed Branch
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В будущем: собираем все под «зонтик» Aura
Avaya Aura® System
Manager Centralized
Management
Data Center 1
Applications
Centralized
Trunking
PSTN
SIP SP
GW
CM (serving
users in HQ
and other sites)
 Deploy Avaya AURA
 Add More Branches
 Consolidate Branches
AURA SM
SBC
 Protect Investment
VoIP-Ready WAN
SIP
PSTN /
PRI
IPO500v2 Trunk Gateway
Distributed Branch
© 2013 Avaya Inc. All rights reserved.
SIP
IPO500v2 Trunk Gateway
Distributed Branch
PSTN /
PRI
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Avaya IPO SE в цифрах:
IP Office Server Edition – R9.1
 Users across 150-Sites
Licensed based
Up to
 Voice Messaging ports
Licensed based
Up to
 one-X ®Portal users
Licensed based
Up to
Up to
 Receptionist
Licensed based
 IP Telephony , Audio Conference
 Voice Messaging
 IM, Presence, PtP Video
 Web Collaboration
© 2013 Avaya Inc. All rights reserved.
 Mobile UC Client
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Функциональность различных типов абонентов
Choices Based On Job Function
Also available:
Receptionist
Customer Service Agent
Customer Service Supervisor
Power User
Office Worker
Basic User
IP Office User Solutions
All user solutions, except for Receptionist, require Preferred Edition software of higher. Customer service agent and supervisor require Contact Center.
© 2013 Avaya Inc. All rights reserved.
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Телефонные аппараты IP Office
Premier, Flagship
9600 IP Desk Phones
 Gigabit Ethernet with embedded
switch*
 3-button,
H175 8-button, and touchscreen
options
 Color display*
 H.323 or SIP




Hybrid
Value-Based Telephony
1400 & 9500 Digital Sets
1600 IP Desk Phones
4, 8, and 16-button options
Paper or paperless label options
Lower energy requirements
Same usability as IP Phones
Key-System Like Operation
Paper Button Labels
3, 8, and 16-button options
H.323 IP Telephony
Conference Phones
Wireless
B100 Series Phones
DECT & Wi-Fi Sets
 Small to large coverage areas
 Standard and ruggedized options
© 2013 Avaya Inc. All rights reserved.








Avaya OmniSound Technology
Super Wideband Audio
Analog or IP
Small to large conference rooms and
executive suites
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Avaya Communicator – для Windows и iPAD
Intuitive Collaboration Solution
 Compact User Experience
 Voice, Video, IM, Presence
 Web Collaboration
 Contact Filtering
 TLS / SRTP Security
 Windows & iPAD Support
Supported on Preferred Edition, Server Edition, and IP Office Select –
Require Office Worker or Power User License
© 2013 Avaya Inc. All rights reserved.
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OneX Mobile
Sophisticated Mobile Collaboration
 Voice over WiFi / 3G / 4G
 Meet-Me Audio Conf.
 Add/Delete Roster Contact
 Auto-Fallback VoIP to Mobile
 Geo Presence
 iOS & Android Support
Supported on Preferred Edition, Server Edition, and IP Office Select –
Require Power User License
© 2013 Avaya Inc. All rights reserved.
10
OneX Portal
Integrated Meet-Me Audio Conferencing
 Web-Client, Call Control
 IM, Presence
 Meet Me Conferencing
 Add & Drop participants
 Web Collaboration
 Access via desktop, browser,
tablet, smartphone
Supported on Preferred Edition, Server Edition, and IP Office Select –
Require Office Worker or Power User License
© 2013 Avaya Inc. All rights reserved.
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Интеграция с внешними приложениями
Embed Avaya UC in the applications you already use
 Supports popular applications
 Lync
 Outlook
 Salesforce.com
 The capabilities you need
 IM/Presence*
 Click-to Call
 Directory integration
*Note: IM/Presence supported with Outlook and Lync integrations
Supported on Preferred Edition, Server Edition, and IP Office Select
© 2013 Avaya Inc. All rights reserved.
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Web Collaboration
Powerful Web Collaboration Solution
 Integrates with IP Office
Audio Conferencing
 Desktop/Application
Collaboration
 Document sharing
 White Boarding
Supported on Preferred Edition, Server Edition, and IP Office Select –
Require Office Worker or Power User License
© 2013 Avaya Inc. All rights reserved.
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Территориально распределенная сеть
High-availability without high costs and complexities
 Every site has an
automatic backup
Secondary
Server
Location 2
Primary
Server
 Active calls stay
connected
 No idle hardware
Headquarters
Location 3
 No additional
licenses
Location 4
Highly-Resilient Architecture
© 2013 Avaya Inc. All rights reserved.
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Avaya Contact Center Select
 Derived from AACC
 Full, blended multichannel
 10 to 250 agents
– Agents can be voice only,
multichannel only or both!
 Single or multiple locations
– In the office
– Remote
 Inbound/Outbound/Call Back
 Supported globally
– Multilanguage (G14)
© 2013 Avaya Inc. All rights reserved.
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В каких случаях предлагать CM?
 Тотальный SIP
 Емкость больше 2000 абонентов
 Большая нагрузка (BHCC > 18 000)
 Горячее резервирование без остановки сервиса
 Поддержка COРМ
 Крупный контактный центр
 Наличие особых требований Web Collaboration и
Messaging
© 2013 Avaya Inc. All rights reserved.
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Пример расчета (APL)
Решение
Аппаратная
часть/ПО, $
IP 500V2 R9.1 300IP +
2E1
Office Worker
5000/31000
Стоимость на
порт, $
120
SE 9.1 300IP + 2E1
Office Worker
6000/37000
140
Aura 6.3 300IP + 2E1
Core
21000/82000
343
SE 9.1 2500IP + 10E1
Power User
28000/625000
261
Aura 6.3 2500IP + 10E1
(2000 Core + 500 Power)
87000/737000
330
© 2013 Avaya Inc. All rights reserved.
17
Решение Avaya для Mid-Market
Unified Communications
Video
Broadest endpoint support
Room, desktop, mobile
Most flexible deployments
Supports 3rd party devices
Rich UC feature set
Simple, affordable
Security
Networking
Protects SIP trunks
Automated provisioning
Secures remote endpoints
Rich feature set
Active packet inspection
50% lower TCO
© 2013 Avaya Inc. All rights reserved.
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Схема стенда
3G/4G
ERS 3510
104 Dmitry
Evgenyyy 105
107 Demo1
Snapp
101 Alice
© 2013 Avaya Inc. All rights reserved.
102 Боб
103 Carl
106 Demo2
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Схема стенда (мобильный вариант)
3G/4G
104 Dmitry
105 Evgenyyy
© 2013 Avaya Inc. All rights reserved.
George 107
103 Carl
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План демонстрации
Базовая телефония
Вызовы между абонентами разных типов
Групповой вызов
Голосовая почта: смена языка приветствия
Запись вызовов с IP аппарата
Авто секретарь – установка
Мобильный клиента для IPAD
Установка обратного вызова
Статус
Обмен мгновенными сообщениями
Запись вызовов
Организация и управление конференцией
Гео-локация
Windows PC клиент
Видео-вызовы
Web-конференция
Расширение возможностей стационарного телефона
Управление телефоном через Web
© 2013 Avaya Inc. All rights reserved.
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